Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • All your help requests will be dealt with in no more than 60 min after the support ticket or e–mail has been submitted. If your case requires further assistance from a system administrator, we will direct the support ticket or the email to the person in charge, without delay then leave a comment to inform you that more time will be needed for finding the optimal solution. Furthermore if you take advantage of the Optional Admin Services package, all of the server administration services included there will be performed whenever you specify.

  • Top quality support service

  • A Top–Quality Technical Support Service

  • We will be at your disposal 24/7 to respond to any questions that you may have about our Web Hosting Control Panel or any of the applications that we have preinstalled on your behalf on the dedicated server. In case you also need assistance tackling server management procedures, you can order our Optional Admin Services package, which includes backup hard disk drive storage space, OS updates every week, server monitoring and rebooting procedures, plus installation and troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Hosting Control Panel was preinstalled for each dedicated server. Among its characteristics is a rather useful integrated knowledgebase that will guide you step by step on how to use it. Most of the how–to articles also video versions that demonstrate all the actions that you can perform in a highly illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.