One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from us, you can just forget about waiting for hours on end, or even one whole day, to obtain an answer to a customer support ticket or an email. Regardless of when you touch base with us, we’ll assist you within no more than 60 minutes with any technical and sales queries you might have. The fact is, our real reaction time hardly ever exceeds 20-30 minutes. Since we’re available 365 days a year, you will always obtain assistance in a well-timed fashion and we are aware of just how essential this is in the electronic era. Soon after you contact us, we’ll reply to your inquiries. If you face any technical predicament, we’ll tackle it instead of you, or we will supply you with all the necessary information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a helpdesk ticket via your web hosting Control Panel or send an email relating to your semi-dedicated server, you will have an answer within less than 60 minutes. You can get in touch with us whenever you wish in regards to billing, technical or general matters and given the fact that we’re on duty 24x7, you’ll invariably get help in no time. Based on the specific issue or question, we will give you more info, sort out the predicament if it has been caused by something that is within our reach or tell you what to do on your end if you need to change some setting for a software app that we don’t have access to. You can just forget about waiting around for a day for every response. Actually, in most cases we respond to emails and tickets within no more than twenty to twenty five minutes.