A live chat is a real-time way of communication between a website hosting supplier's support crew and its customers. It is a very efficient way to get some info about the website hosting services or get some issue resolved as you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a support ticket are the low chance of errors any time you exchange data like usernames or domain names, the more rapid response time since the communication is real-time plus the fact that you do not have to stay on the chat all the time - you can do something different while the representative investigates the issue involved. In addition, you will be able to join a live chat room from any computer that is connected to the Internet, avoiding the phone fees that you will have to pay in case you are calling to another country.

Live Chat Support in Shared Website Hosting

Together with the telephone and ticket support, we provide live chat support too. You can contact us every single day, including weekends and holidays, and we can give you more details about the shared website hosting that we offer in case you are not a customer yet, or about common and billing questions if you already have an account. Though for strictly tech issues you'll need to open a trouble ticket to the technical support, since such issues need extra time to be taken care of, you can still get in touch with us on the live chat for some tech info. For example, we're able to help you set up an e-mail address in your email client or troubleshoot a variety of issues, saving you a lot of time. Even if our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with all of our semi-dedicated servers, you're able to find the the right answers for any questions you may have or get various problems resolved in no time. The service is available every single day, so that you'll be able to get in touch with an agent even on weekends and holidays. If you are unsure which package would be better for your sites or if our cutting-edge cloud hosting platform matches some system requirements, you may join our live chat before buying anything. In case you're a present customer, you'll be able to obtain more info about account settings, billing issues along with various common tech issues you may encounter, for example when you can't set up an email account in a client on your computer system. The live chat can save you considerable time regardless where you are or when you contact us.