There are several ways to touch base with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a ticketing system. It’s the easiest communication method for a number of reasons. In case no customer service technician is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Also, you can copy and paste large pieces of info without worrying about misprints, and in case a given problem requires more time to be solved or a number of replies must be exchanged, all the info will be in the same location, so either party can always see the comments added by the other one. The disadvantage of using tickets to contact your web hosting provider is that they’re usually separate from the web hosting platform, which goes to say that if you need to supply information or to follow directions, you will need to use no less than two different systems and this number can rise if you would like to manage a couple of domains. Furthermore, lots of web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting come with an integrated ticketing system, which is an essential part of our custom-built Hepsia Control Panel. In contrast with other similar tools, Hepsia enables you to manage everything connected with the hosting service itself in the exact same location – invoices, web files, e-mails, trouble tickets, etc., eliminating the necessity to use different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with a few clicks of the mouse without logging out of your Control Panel. During the process, you can pick a category and our system will offer you a number of informative articles, which will supply you with additional information and which may help you fix any particular problem even before you post a ticket. We guarantee a trouble ticket response time of maximum one hour, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with our company and you’d like to touch base with our support team representatives, you’ll be able to submit a ticket straight from your Hepsia hosting Control Panel instead of using a completely different technical support platform like you will have to do with the vast majority of hosting providers out there. Our integrated trouble ticket system will allow you to submit a new ticket without any effort and to go through older tickets using a smart search box. Furthermore, you will be able to have a look at the applicable knowledgebase articles that our system will present to you depending on the category that you choose for your new ticket. You can perform all of these procedures without signing out of your Control Panel at any moment, which means that in case you run into any issue or have an enquiry, you can touch base with our technicians and fix the particular issue in no more than one hour via one support platform.