The client support that you'll receive from your shared website hosting company is very important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical issue with an existing account. Prompt and accurate info about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real hosting supplier and not from some reseller. When you obtain a hosting account via a company that does not own its servers and it can't access them directly, it is almost certain that you'll wait for a couple of days in order to receive a reply to any kind of question, thus your sites may stay offline for ages. Alternatively, a supplier that offers numerous options for communication and has a support team available any time will assist you to right away and help you reduce or entirely avoid any downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

We provide you with 24/7 customer, billing and tech support for all our shared website hosting. Even if you aren't our customer yet and you have some questions, we will give you a hand promptly and provide the necessary information, so as to give you the choice to make the best decision when you acquire your new hosting account. We're available anytime, including weekends and holidays, and we offer various means of communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we now have a couple of telephone numbers internationally, so you can call the one that is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The typical response time is no more than 15-20 minutes, so you can forget about waiting for days to get support for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you are able to take full advantage of our 24/7 tech support services even on public holidays. Your web sites will be available constantly and so will we. With various connection options, you can pick the easiest way to contact us and learn more about our solutions if you do not have an account yet, or ask for assistance if you are already one of our customers. You'll be able to call us, start a chat with a live consultant, send an email or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature a one-hour response time warranty, although it rarely takes over 20 min to receive assistance regardless of the nature of the issue. With our customer and technical support services, we are available for you whenever you need us, not a couple of days later.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum response time warranty, you will enjoy extremely fast support when you buy a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, which means that any time you open a ticket from your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it at any time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved requires a longer period of time to be resolved or when it should be given to our admins, since it's easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to call us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our admins will also assist you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 as well.